Delivery Window:
Please allow a 30-minute to 1-hour grace period for delivery. While we aim to arrive at your scheduled time, unexpected delays can occur. If so, you will be contacted immediately. Rest assured, your full rental time begins at the actual drop-off time, ensuring you receive the full duration you've paid for.

Weather Policy:
Clients are responsible for monitoring weather conditions. If inclement weather is expected, you may reschedule by 12:00 PM the day before your event without penalty. Rescheduling after this deadline will incur a $50 fee.

Setup Guidelines:
We only set up on flat concrete, grass, or pavement. For safety reasons, we do not set up on uneven, wet, muddy, dirty, or rocky surfaces.
Once the hoop is set up, it cannot be moved by anyone other than our team.

Space Requirements:
Our mobile truck is 15 feet long. We require approximately 45–50 feet of space (equal to 4–5 standard parking spaces) for setup and safe operation. We do not set up near busy streets to ensure the safety of all guests.

Delivery Communication:
Within 24–48 hours before your event, we will contact you to confirm your delivery location. On the day of the event, the driver will notify you when they are en route. Please ensure the delivery contact is reachable by phone.

Park Permits:
If your event is held at a public park, you may be required to obtain a park permit from the park district. Please confirm this in advance.

Final Inspection & Sign-Off:
After setup, the client must inspect all equipment and sign off before the driver leaves the premises.